Customer Support

To place an order, customers must first log in or have an active Tradeasia account. Once logged in, you can submit a Request for Quotation (RFQ) through the Contact Us page. After the quotation is confirmed, our sales team will assist you with the order process. For account or login assistance, please contact us at contact@chemtradeasia.com or (+62) 877-6100-1633.

Each cancellation request is assessed individually, based on the order’s current processing stage and eligibility.

If you need to cancel your order, please contact our Customer Support Team as early as possible via email to contact@chemtradeasia.com or (+62) 877-6100-1633. We’ll help find the most appropriate resolution for your case.

No, Tradeasia does not accept credit card payment at the moment. We accept payment by Letter of Credit, Telegraphic Transfer or Documentary Collection through bank.

If you have specific delivery instructions that should apply to all orders, please inform your Sales Representative or our Customer Support Team.

For order-specific instructions, include the details in your purchase order remarks or online order request. If needed, you can also contact us directly at contact@chemtradeasia.com or (+62) 877-6100-1633.